The quickest way to reach us depends on why you're getting in touch. Every message to the addresses below is read by a person on our team.
Which address should I e-mail?
| For | |
|---|---|
| Help with your account, the API, billing or an error | support@mobilevalidate.com |
| Pricing, volume, committed-volume deals and new accounts | sales@mobilevalidate.com |
| Partnerships, press and content | marketing@mobilevalidate.com |
| Security vulnerabilities | security@mobilevalidate.com |
| Reporting abuse of the service | abuse@mobilevalidate.com |
When you write to support about an API call, include the request_id from the response and the time of the call. Please never send API keys, passwords or full lists of phone numbers or e-mail addresses by e-mail.
How do I get access to the API?
Use the request access form. Tell us your name, your work e-mail address, your company and website, what you want to use the checks for, your expected monthly volume and which services you need. Requests are approved automatically, usually within 10–15 minutes; only a sanctions-list match or a blocked country needs a manual check. You then add credit in the dashboard and create live keys under our acceptable use policy. Test keys work immediately with the documented test numbers. Questions before you apply can go to sales@mobilevalidate.com.
How do I object to my number or e-mail being checked?
Use the opt-out form. Enter the phone number or e-mail address, and the kind of request: objection, access or erasure. We review every request. Approved objections put the identifier on a suppression list, so it is not checked again. To protect everyone's privacy, the form's reply is the same in every case and never confirms whether we hold data about an identifier. See the data-subject notice for your rights.
How do I report a security issue?
E-mail security@mobilevalidate.com. The same contact is published in /.well-known/security.txt. Describe the issue and how to reproduce it, and please don't include real personal data in the report.
Company contact details
| Field | Value |
|---|---|
| Brand | MobileValidate |
| Contracting entity | Named in the Terms of Service |
| Operated by | BroadNet Technologies LLC, part of the BroadNet Group |
| Office | 100 Matawan Road, Suite 325, Matawan, NJ 07747, United States |
| Phone | 1-866-767-7782 |
| Press | news@broadnet.me |
| Engineering office | Beirut, Lebanon |
| support@mobilevalidate.com |
Frequently asked questions
How do I contact MobileValidate support?
E-mail support@mobilevalidate.com. Include your account e-mail and, for API questions, the request_id from the response. Never send API keys or real personal data you don't need to share.
How do I talk to sales about volume or pricing?
E-mail sales@mobilevalidate.com with your company and the checks you need, or fill in the request access form: requests are approved automatically.
How do I get an API key?
Fill in the request access form with your name, e-mail, company and what you want to check. Requests are approved automatically, usually within 10–15 minutes; you then add credit and create live keys in the dashboard.
I think my number or e-mail was checked. How do I object?
Use the opt-out form. The reply is the same in every case, so it never confirms whether we hold data about you. Approved objections are added to our suppression list.
Where do I report a security vulnerability?
E-mail security@mobilevalidate.com (also listed in /.well-known/security.txt), and please don't include real personal data in the report.